Frequently Asked Questions

Shipping and Tracking:

We aim to get every order out within 1-3 business days.
We ship from right here in Australia.
We use Australia Post for deliveries. Please see their website, auspost.com.au, for estimated delivery times.
We charge a flat rate of $10 Australia wide but offer free shipping for orders over $80.
You will receive an email with your tracking number once your order has been processed.

Returns:

If there is a fault with your product please contact us at thedadsquad@outlook.com within 30 days of receiving your order so we can organise a refund and return of item. Please attach a photo and description of your issue to your email.
Unfortunately, we do not give refunds for ordering the wrong size or change of mind but can provide store credit for future purchases. Return shipping cost will be at your own expense and items must be in their original packaging and condition. Items that have been worn, washed or damaged will not be eligible for refund or store credit.

Product Materials:

Our short sleeve baby onesies are made from firm fitting, super soft, mid weight cotton jersey fabric (95% cotton 5% elastane).
Our adult tees are 100% carded cotton.
All our products are pre washed to minimise shrinking.

Competition Terms & Conditions

Giveaway ends Wednesday 15th December 2021 and a winner will be drawn on Thursday 16th December 2021. Entrants must have liked the specific competition post on Instagram and/or Facebook. Entrants must be following The Dad Squad Instagram page and/or The Dad Squad Facebook page. Proof of these conditions must be shown via email to receive the prize. The prize will be a matching Christmas Set (Dear Santa I Can Explain) set for you and your tagged friend. Total price value is $110. Multiple entries are allowed. Items will be shipped free of charge. Winners will be contacted via Instagram or Facebook.

Work With Us:

If you are interested in placing bulk orders, collaborating custom designs or wholesaling The Dad Squad products please contact us at thedadsquad@outlook.com

Contact Us:

For all inquiries, please contact us at thedadsquad@outlook.com